Our Privacy and Cookies Policy

Privacy

The Guild of British Coach Operators Ltd (‘the Guild’) is committed to respecting your privacy and the privacy of every visitor to our web site and person using our services. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.

Should you have a question about the data we store, our contact details are:

Contact nameRichard Delahoy, Administrative Director
OrganisationThe Guild of British Coach Operators Ltd
AddressP O Box 5657, Southend on Sea, SS1 3WT
E-mailadmin@coach-tours.co.uk

The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by the GDPR has been confirmed.

This information will not be disclosed to anyone outside the Guild or its member companies and other companies with which the Guild has arranged services for your benefit.

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, unless we are obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact admin@coach-tours.co.uk.

The type of information that we will collect on you, and you voluntarily provide to us on this website or contact form or by e-mailing us may include:

  • Your name
  • Address
  • Telephone number(s)
  • Email address
  • Nature of your enquiry, per any free text entered into a contact form or in an e-mail to us.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require the information above in order for us to deal with your enquiry in an efficient and effective manner.

The legal basis for processing your data is based on the performance of a contract (such as coach hire or the supply of services), therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. You have the right to remove your consent at any time, unless we are precluded from doing so by law, by contacting us and requesting that processing of your details be restricted or deleted.

Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.

Protection of Personal Information

The Guild takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

The Guild uses industry-standard efforts to safeguard the confidentiality of Data. We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

Cookies

This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

This website sets ‘first party’ cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than www.coach-tours.co.uk.

Driver CPC Periodic Training

The Guild is registered as a provider of periodic training for bus/coach driving licence holders. Such training is delivered by member companies of the Guild under a consortium authorisation with the Joint Approvals Unit for Periodic Training (JAUPT). The Guild is responsible for holding records of all such training delivered and for registering course attendance with the Driver & Vehicle Standards Agency (DVSA). Processing of your data in this way is covered by our specific policy (Fair Processing Notice – Driver CPC Periodic Training) which is notified to delegates when attending each training course. To obtain a copy of that policy, please e-mail us at admin@coach-tours.co.uk.

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioner’s Office.

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