Quality Assured

When we say that Members of the Guild of British Coach Operators are the best, don't just take our word for it.

All the Member companies of the Guild are required to meet a rigorous, 44-point quality standards checklist (37kB pdf, opens in a new window) and to subscribe to our Charter (see box right). This is in addition to fully complying with all the regulatory rules for the safe operation of buses and coaches; all Guild Member companies are fully licensed by the UK Government's Department for Transport - Vehicle & Operator Services Agency .

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Coach companies are required to achieve a 100% pass on the quality standards checklist before being accepted into Membership and are then audited again every two years to ensure continuing compliance. These audits against the defined standards are carried out by an independent expert firm, Lloyd Morgan Group Ltd, who have extensive experience in this field.

The Guild's quality standards cover a wide range of points including the safe operation of coach hires and environmental awareness. In summary, Guild Members must prove they have:

  • honest and explicit descriptions of coaches
  • an efficient booking and sales process
  • written confirmation of bookings and hire terms
  • effective maintenance procedures that exceed industry standards
  • clean and well-presented coaches
  • drivers who are professionally trained and tested
  • operations conducted in an environmentally sensitive manner

Read our full quality standards checklist (37kB pdf, opens in a new window).

Award Winning Service

Guild Members simply are the best in the industry! Don't just take our word for it, see our list of awards that current Members have won in recent years. In addition, some Members hold Investors in People accreditation.

Members guarantee the following to customers:


  • Punctual pick up
  • A fully functional coach
  • 24 hour emergency back-up
  • Courtesy and a prompt reply to enquiries
  • Concise terms of hiring in writing
  • Written confirmation of bookings
  • Uniformed drivers
  • A recognised complaints procedure
  • Waiver of one day's hire charge for any coach delayed for more than one hour by mechanical defect